Refund and Cancellation Policy (RAKSHU TECH PRIVATE LIMITED)

SunoPod aims to provide a reliable and transparent service. This Refund and Cancellation Policy explains when refunds may be requested and how approved refunds are processed.

1. Refund Eligibility
Users may request a refund within 7 days of the transaction for eligible purchases, including eligible in-web purchases and Virtual Items.
Refunds are subject to the nature of the transaction and the applicable terms of the Platform.

2. Non-Refundable Transactions
Refunds generally will not be provided for:

• Virtual Items, Digital Coins, or gifts that have already been used, redeemed, or consumed;
• Services that have already been fully provided;
• Promotional, bonus, or complimentary items;
• Transactions specifically identified as non-refundable;

3. How to Request a Refund
To request a refund, contact: Email: [email protected]

Please provide:

• Transaction ID/UTR;
• Purchase date;
• Amount paid;
• Registered email/mobile number;
• Brief reason for the refund request.

SunoPod will normally review and respond to refund requests within 3 business days.

4. Refund Method and Processing Time
Once a refund is approved, the refund amount will be credited to the original payment method or source of payment used for the transaction. Approved refunds will be initiated by SunoPod within 7 working days from the date of refund approval.
The actual time for the amount to appear in the User's bank account, card account, UPI account, or other payment account may depend on the relevant bank, card network, UPI provider, payment gateway, orother payment service provider.

5. Payment Disputes and Unauthorized Transactions
Users should promptly notify SunoPod of any suspected unauthorized, duplicate, or incorrect transaction at [email protected].
SunoPod may investigate the transaction and coordinate with the relevant payment service provider where necessary. Users should also promptly notify their bank or payment provider where required.

6. Third-Party Payment Providers
Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or other authorized payment service providers.
SunoPod is not responsible for processing delays caused solely by a third-party payment provider. However, SunoPod will reasonably assist with eligible refunds or transaction-related requests.

7. Contact Us
RAKSHU TECH PRIVATE LIMITED
Email: [email protected]
Address: 5th floor,Tower C sector 25 DLF Cybergreen, sector 25 DLF Ph-II,INNOV8 Cyurgaon Village, Gurugram, Gurugram,Haryana, 1220