Privacy Policy (RAKSHU TECH PRIVATE LIMITED)

RAKSHU TECH PRIVATE LIMITED ("Rakshu", "SunoPod", "Company", "we", "us", or "our") operates the SunoPod platform. This Privacy Policy explains how we collect, use, store, share, protect, and manage personal information when you use our website, applications, voice-based services, coin recharge facilities, and other services offered under the SunoPod brand (collectively, the "Platform").

1. Information We Collect
When you create, use, or update your SunoPod account, we may collect the following categories of information:

• 1.1 Profile Information
  • Name
  • Username
  • Profile photograph or avatar
  • Other information voluntarily added to your profile
• 1.2 Contact Information
  • Email address
  • Mobile or telephone number
• 1.3 Demographic Information
  • Date of birth
  • Gender
• 1.4 Platform and Preference Information
  • Interests and preferences
  • Room preferences
  • Platform settings
  • Interactions with rooms, creators, hosts, podcasts, and other Platform features
  • Device, browser, log, and technical information reasonably required to operate and secure the Platform
• 1.5 Payment and Transaction Information
  • Transaction amount
  • Date and time of transaction
  • Transaction or payment reference number
  • Payment status
  • Coin package purchased
  • Applicable tax information
  • Refund or dispute information, where applicable
  SunoPod does not intentionally store full card numbers, CVV numbers, or other sensitive card authentication data on its own servers when such information is processed directly by the applicable payment service provider.

2. How We Use Your Information

• Create, operate, and maintain your account;
• Provide access to Platform features, including voice rooms and other interactive services;
• Process Digital Coin and Virtual Item transactions;
• Maintain transaction records and provide invoices or confirmations where applicable;
• Enable permitted gifting and other Platform interactions;
• Personalize your experience and recommendations, subject to applicable choices and settings;
• Communicate important account, transaction, security, or service-related information;
• Respond to customer support requests;
• Detect, investigate, and prevent fraud, unauthorized payments, abuse, security incidents, and violations of our Terms;
• Troubleshoot, maintain, and improve the Platform;
• Comply with legal, regulatory, tax, accounting, and lawful government requirements;
• Protect the rights, property, security, and users of SunoPod and the Platform.

3. How We Share Information
We do not sell personal information to third parties for their independent marketing purposes.
We may share personal information only where reasonably necessary, including with:

• 3.1 Other Users: Certain profile information, such as your username, profile name, profile photograph, or other information you choose to make visible, may be displayed to other users when you participate in public rooms or other interactive features.
• 3.2 Payment Service Providers: Payments for Digital Coins and other paid services processed through third-party payment gateways, banks and other authorized payment service providers. The information shared may include: User's name, contact information, transaction amount, transaction reference, and payment status, as reasonably required. Each payment service provider may process information in accordance with its own applicable privacy policy and legal obligations.
• 3.3 Technology and Service Providers: We may use third-party service providers (hosting, cloud infrastructure, support, security, analytics, communications, maintenance). Such providers may access personal information only to the extent reasonably necessary to provide services to us and subject to applicable contractual, security, or legal requirements.
• 3.4 Legal and Regulatory Requirements: We may disclose information where required or permitted by law, court order, regulatory request, or where necessary to protect against fraud, security threats, or unlawful activity.
• 3.5 Business Transfers: If the Company is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

4. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Platform, maintain your account, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

• 4.1 Account Information: Account and profile information is generally retained while your account remains active. If you request deletion of your account, we will take reasonable steps to delete or anonymize personal information that is no longer required for legitimate business or legal purposes.
• 4.2 Transaction and Financial Records: Transaction records, invoices, payment references, tax-related information, and related accounting records may be retained for the period required under applicable tax, accounting, financial, fraud-prevention, or other legal requirements.
• 4.3 Support and Security Records: Customer support communications, fraud-prevention records, security logs, and investigation records may be retained for a reasonable period necessary to resolve the relevant matter, protect the Platform, prevent repeated abuse, or comply with applicable legal obligations.
• 4.4 Deleted Accounts: Deletion of an account does not necessarily require immediate deletion of all information. Certain information may be retained where necessary for legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, security, or enforcement of our Terms. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

5. Your Rights and How to Exercise Them

• 5.1 Access and Data Requests: You may request information regarding personal information associated with your SunoPod account by emailing: [email protected]
• 5.2 Correction or Update of Information: You may update certain account information directly through your account settings where that functionality is available. If information cannot be corrected through the Platform, you may email: [email protected]
• 5.3 Account and Data Deletion: You may request deletion of your account and personal information by contacting: [email protected]
• 5.4 Data Download: Where technically feasible and applicable, you may request a copy of certain personal information associated with your account by emailing: [email protected]
• 5.5 Response to Requests: We will review privacy requests within 3 working days. Where a request cannot be fully completed, including because information must be retained for legal, security, fraud-prevention, tax, accounting, or other legitimate purposes, we may inform you of the applicable limitation where appropriate.

6. Security Measures
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our security measures may include:

• Access controls and restricted employee access
• Authentication and account security measures
• Security monitoring and technical safeguards
• Regular review and maintenance of relevant systems
• Use of secure service providers and infrastructure where appropriate
• Measures intended to protect payment and transaction-related information

7. Voice and Platform Communications
SunoPod is a voice-based and interactive platform. Depending on the features you use, certain voice, communication, interaction, or moderation-related information may be processed to provide the service, maintain functionality, protect users, investigate abuse, or comply with applicable law. Where a specific feature involves additional collection or processing of voice or other content, additional notices or permissions may be provided where required.

8. Cookies and Tracking Technologies
We may use cookies and similar technologies to:

• Remember preferences and settings
• Maintain and improve Platform functionality
• Understand Platform usage and performance
• Analyze technical issues
• Personalize certain features or recommendations
• Support permitted marketing or advertising activities

9. Payments and Financial Data
SunoPod offers Digital Coin recharge and other paid services that may require payment processing through third-party payment service providers. The applicable payment service provider may collect and process payment information directly through its secure systems.

RAKSHU TECH PRIVATE LIMITED does not intentionally store full card details, CVV numbers, or other sensitive card authentication data on its own servers when such information is handled directly by the relevant payment provider.
SunoPod may retain transaction-related information, including transaction references, amounts, payment status, invoices, and related records, for customer support, reconciliation, fraud prevention, tax, accounting, legal compliance, and other legitimate business purposes.

10. Children's Privacy
SunoPod is not intended to collect personal information from individuals who are not legally permitted to use the Platform under applicable law or the Platform's Terms.
Where age restrictions apply, users must provide accurate age-related information. If we become aware that personal information has been collected in violation of applicable legal requirements, we may take appropriate steps, including restricting or deleting the relevant account or information.

11. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, payment services, or other external services.
SunoPod is not responsible for the privacy practices of third parties. Users should review the privacy policies and terms of the relevant third-party service before providing information to them.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or security measures.
When we make material changes, we may provide notice through the Platform, by email, or through another reasonable method, where appropriate.

13. Contact Us
For privacy concerns, personal data requests, corrections, access requests, account deletion requests, or questions regarding this Privacy Policy, please contact:

RAKSHU TECH PRIVATE LIMITED
Email: [email protected]
Phone: 9220258753
Office Address: 5th floor, Tower C sector 25 DLF Cybergreen, sector 25 DLF Ph-II, INNOV8 Cyurgaon Village, Gurugram, Gurugram, Haryana, 1220